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      Ducati Detroit
      4.7
      Based on 236 reviews
      Michael Miller
      01:13 20 May 22
      Purchased a brand new 22’ streetfighter V4s, akro exhaust, helmet, jacket and gloves a few months ago. I would have... given a 5 star review of those purchases. They were friendly, helpful, responsive even offering me espresso which was nice. Then come time for the 600 mile service (which was basically a $480 glorified oil change btw) and the vibe completely has changed. Was told over a week ago to have the bike at their shop at 9:30am, so I take a vacation day to transport the bike 3.5 hrs from Cleveland. 6 hrs later and was still waiting in my truck! Idk I guess I expected more having just purchased a 30k motorcycle and all the gear. Regretting my purchase and it’s only been a few months 😔read more
      John Hartman
      14:18 28 Apr 22
      This is the place to buy a Ducati, customer service is head and shoulders above other dealerships. Charlie, the owner,... took awesome care of me keeping me updated along the way as to when my new bike was going to be in. The transaction was easy and smooth and Charlie followed up with a courtesy call when I got home to make sure everything was good with the bike! Highly recommend and I will be buying more Ducati‘s here in the future!read more
      Jacob Schultz
      18:08 07 Apr 22
      I ordered a Panigale V2 Bayliss with Kevin and I couldn't be happier. These guys know their Ducati bikes and were able... to give me good guidance if I was making the right call for myself or not. Kevin didn't care if I bought the bike or not and would have been happy to tell me if this was the machine for me or not. Compared to other dealerships telling me anything I wanted to hear (some even saying I'd be fine on a V4, haha NO) working with Kevin and Ducati Detroit was a real breathe of fresh air. If you want to buy a bike from a place where it feels special and you feel like your working with a small group of passionate people, this is the place to go. I love the Ducati brand, and I will be a lifetime customer of Ducati Detroit.read more
      Mark Stewart
      15:17 06 Mar 22
      I had a good buying experience purchasing a used bike and new helmet, at good prices. That's why I'm giving 2 stars.... Then it goes down hill. I had arranged for the bike to be delivered. The delivery driver backed into my girlfriends brand new leased Explorer and broke the bumper. The dealership promised to take care of it. Then the owner stopped answering or returning my girlfriends calls. Shortly after I received my brand new helmet I asked if I could exchange it for a more expensive one. First, I had sent a couple emails to my salesman who didn't reply over the course of a few days. Then after waiting patiently I just called and spoke to someone else. I was told no for liability reasons. However, there are plenty of other stores that will take back a brand new helmet. So you hit my car. Stopped answering calls about that. And couldn't even reply to my emails? I feel like I was sold the bike so they got their money out of me and then ghosted me. It wasn't until I sent an obviously sarcastic and frustrated email that I received a response. Now I had my eye on a new Scrambler I saw in there when I was buying the used bike. But there's no way I'd buy anything from that dealership again.read more
      D Massey
      20:35 01 Mar 22
      Highly recommend. Just bought a limited edition bike and owner went way above and beyond to make it happen. Friendly,... professional, knowledgeable staff from owner to sales to service and parts. Really into the Ducati brand with a clean well stocked showroom with almost every model on the floor, lots of parts, clothing, and gear. Will pick up and deliver your bike, and they make good espresso to boot ☕️read more
      Matt Skeffington
      21:54 07 Feb 22
      Worked with Kevin in sales on the purchase of a pre-owned Supersport online, as they have been very hard to come by in... Southern California. He and the entire Ducati Detroit team took the nerves of a remote transaction out of the equation. He and Morgan were very communicative through every step of the way and were willing to work with me on an equitable deal. Since I was having the bike shipped, I needed some help for the pickup and Kevin never batted an eye was more than happy to be there for that. Going to be happy with my Supersport for the next several years but highly recommend Ducati Detroit for anyone across the country, not just the Detroit area.read more
      Ann Cirner
      18:15 22 Jan 22
      Stopped in for a quick question regarding exhaust and ended up getting a very good education on what to do or not... do...great group of guys willing to talk a woman🙂read more
      Phillip Smith
      17:12 12 Oct 21
      This is a changed review from my previous 1 star rating. I received a call from the service manager yesterday very... shortly after I posted a negative review. After discussing the issues I was having , they have made an effort to resolve my issues and change my opinion of them. Also received a phone call and voice mail from the owner today which I hope to return shortly. Their reaching out to me and offers to make up for the problems I had with them are greatly appreciated.read more
      Zach Seigneurie
      23:56 20 Sep 21
      Special thank you to Charlie Knoll, Phaedra Brown and Joe Stowell. Thank you Phaedra for being super patient and... informative on our calls; Thank you Joe for being transparent and honest during the diagnosis of my bike. Thank you Charlie for going above and beyond to solve a nightmare scenario for a customer. I will be referring more people based on the way business was handled today.read more
      M Szerlag
      19:34 31 Aug 21
      Stopped in to check the place out and get my eyeballs on their inventory potentially for an upgrade next year as well... as pickup some merchandise. The staff were very nice and easy to talk to but I didn't want to take up too much of their time on this occasion.Very premium location, seemingly every model in their lineup was represented in their showroom. Looking forward to doing some damage to my bank account in there one day.read more
      D M
      21:18 26 Aug 21
      Super clean and up-scale environment. Really next level design for their showroom. Always stacked with awesome bikes... and the staff helped pick out a Ducati onesie for our newborn.read more
      Brandon Halstead
      20:12 19 Aug 21
      Such great customer service. Their mechanics truly care about making sure your bike is ready to take out and enjoy!
      Kristen Angster
      16:33 30 Jul 21
      I’m sure they are amazing at selling bikes but they are also genuinely good people! My car broke down on Woodward right... outside their shop and people were honking and rushing around me. It was really scary and I was afraid I was going to get hit. This team spotting what was happening and 10 of them ran out, stopped traffic and pushed me to safety in their parking lot. I am so grateful!read more
      Jason Dubya
      01:24 25 Jun 21
      Where do I start? How about the end... called me last week said repairs complete bike ready to leave, I show up a week... later and the bike wasn't ready had to wait 45 minutes for them to roll it out.Prior to this they wrote me up a 1300 dollar estimate, 600 was for repairs the other 700 was time to write me a better estimate - place is a joke.Also once I told them I didn't want to pay them to write an estimate, the bill for repairs increased by 50% because they say they forgot to estimate the time to install the part then close the bike back up.read more
      Cassaundra Rosario
      13:51 29 May 21
      Perfect buying experience. Kevin made the whole process quick and easy. He was a pleasure to work with and was very... knowledgeable.read more
      Eura Jung
      22:24 28 May 21
      I bought Monster 1200S a few months ago. It was a long distance online transaction. The salesperson's attitude and... communication changed after he received my payment. He did not send me the documents for titling as he promised. I had to contact him a few more times to receive them. The same thing happened to the extra key and owner's manual as well. His way of communication was far from respectful, either. If you want the normal respect as a customer and do not want to damage your mental health, you need to avoid them, at least online transactions with them.read more
      James Graves
      12:56 18 May 21
      Recently bought a 2020 Ducati 797+ Monster. Andre and staff were polite, and very knowledgeable! They made the whole... process smooth and easy. No hassle, no pressure, and they answered all of my questions. Would definitely recommend Ducati Detroit!read more
      Torin De Joy
      02:19 16 May 21
      Bought a used 2013 Panigale 1199 R from Ducati of Detroit & it’s been a great experience! I delt with the salesman... Andre & he has been very polite, informative & helpful all through the purchase. Buying out of state like this is risky & gave me some apprehension. Andre helped so much & made sure everything went smoothly. Great dealership to deal with, I highly recommend!read more
      Andrew McMillan
      01:14 02 May 21
      I can't say enough great things about Ducati Detroit. I've owned 5 motorcycles, and this was by far the best buying... experience I've ever had. How can a sales team make you feel happy about spending your money? From start to finish, they were incredibly friendly, professional, and interested in my needs as a buyer. They are remarkably generous with their time and display an expertise on not just Ducati but motorcycles in general, and they encourage a no-pressure atmosphere, which is really a breath of fresh air. I will ONLY be buying from them in the future. 10/10 service.read more
      matthew hall
      14:16 30 Mar 21
      The second I walked through the doors of Ducati Detroit, I was greeted like they knew me for years. Andre took care of... me and got me the best deal I could walk out with. He made sure to check up on me after leaving and genuinely cared that I was happy. Andre and the rest of the team here are amazing and I will be a repeat customer!read more
      Cory C
      15:21 27 Mar 21
      Called in about a Desert sled. They didn’t have the model in stock but Kevin went out of his way to find one the same... day. I’ve never dealt with a dealer that works that hard and fast for a customer. Kevin found the bike and got the deal done in less than a few hours. Could not be happier with my experience at Ducati Detroit. Thanks Kevin.read more
      Austin Cordray
      20:16 24 Mar 21
      Excellent service and a real pleasure to work with. Kevin went out of his way to communicate with me outside of normal... business hours and made sure everything went smoothly. They were able to ship the bike to me in 3 days!read more
      Jundinoscar Custodio
      22:35 23 Mar 21
      I was in the market for buying a motorcycle then came across a listing that was actually my dream bike. I was forwarded... to Kevin Callaway and he dealt with me in the most professional manner. Unfortunately due to unexpected circumstances, I had to cancel the bike purchase and Kevin took it like a champ! I’d recommend Kevin Callaway for your motorcycle needs.The next time I’ll purchase a motorcycle, will definitely hit up Kevin.read more
      Rook
      20:33 04 Mar 21
      Had a little bit of a disagreement with a particular listing price, sales and myself didn't have the ideal conversation... but the owner of Ducati Detroit himself reached out to me immediately after reading my review and did an amazing job changing my opinion on the store, if the bikes were more in my price range I would defiantly be walking out with a Ducati.Amazing stuff Charlieread more
      Jandale Kristin
      14:08 23 Feb 21
      I have called 7 other Ducati store around my area here in Chicago to look for this particular Ducati AGV peak v5 helmet... and Morgon Lynch was able to help me and sent me photos of the helmet via her personal cell and ship it to me. I’ve place the order on the phone Friday morning and I’ve received the helmet by early Monday morning.She’s very helpful, very detailed and very fast!I recommend this place. Great choices ! I’m about to buy/order a few outfits more!Thanks Morgon, You Made my Day!!!read more
      Brett Wittner
      21:51 18 Dec 20
      If you're a Ducati fan you have to stop by. They currently have two different generations of the Superleggera for sale.... Wide variety other new Ducati. My favorite is the Desmodici RR on display. Such a historical motorcycle. Ask for Kevin he was extremely knowledgeable & no pressure!read more
      Michael Dvorin
      20:47 28 Nov 20
      I went in with my daughter because we have been looking for a Shoei RF - 1200 and had not been able to find anyplace... with a selection of sizes. When we called up there they were friendly and helpful so we thought we would give it a shot. The salesmen who helped us was patient with my daughter and had more knowledge of helmets then anyone I have spoken to. He explained the differences between models, he took a measurement, he ordered a special graphic for her. I will be bringing my business back here again for sure.read more
      Joel Cockley
      19:22 23 Nov 20
      Amazing Ducati dealership! I drove from Ohio to purchase my new ducati from Ducati Detroit! Absolutely worth the... drive. This dealership has it all! Outstanding customer service and extensive riding gear and parts! First Class experience purchasing my new Panigale V4 R! Staff are extremely knowledgeable, professional, and customer centered. I highly recommend this dealership!read more
      Swk K
      00:58 24 Oct 20
      In the need for SPEED? Ducati can help! Find your next ride here. Financing available as well. Excellent and friendly... staff who communicate with you.read more
      Dwight Smith
      19:59 14 Oct 20
      What a great motorcycle dealership! First, the place is beautiful, and of course, Ducati. The people make it even... better. The service department is top notch, and they go out if their way to take care of customers. Even if you don't ride, stop in and get a Ducati shirt.read more
      Michael Shoults
      07:17 29 Sep 20
      I've purchased 9 bikes in my life time and this is by far the best dealership I've dealt with. Charlie is a great guy... to deal with so are the rest of the employees they treat you like a good friend here.read more
      William Brewer
      22:12 23 May 20
      Not very willing to give much at all to make a deal compared to other brand motorcycles. Finance deals not really... competitive at all compared to what other brands of motorcycles offer. A couple very nice motorcycles. Just don't look to any kind good deal. Msrp is about what they want to get.read more
      J Gaines
      16:44 23 May 20
      I was riding by and seen all the bikes out. Decided to stop and look at a couple. Wasnt expecting such a warm welcome.... The sales staff were not pushy. They seemed more than happy to help with my questions. Very good customer service.read more
      Mike C
      15:17 05 Apr 20
      Had a seamless and easy experience purchasing my dream bike at Ducati of Detroit. Charlie and his team went above and... beyond to make my purchase hassle free while providing great communication and support throughout the process. Highly recommend!read more
      Ian Broekman
      16:12 26 Mar 20
      Charlie and the team at Ducati Detroit are top notch. A mechanical issue on my Monster left me stranded and Connor... was there to pick the bike up in 15 minutes. I highly recommend purchasing a bike, servicing your Ducati, and interfacing with their team.read more
      Ali _Haidhar
      04:02 08 Feb 20
      This is the one and only Ducati dealership in the metro Detroit area. Good people here to help you get in to the new or... used bike of your dreams. I purchased a Ducati cafe street racer a couple of years back and owned it for a while before having to get rid of it- mainly due to storage issues. The bike was amazing, stylish and moved quick. It was a head turner and I enjoyed driving it down the local streets of Royal Oak. I never owned prior to purchasing this vehicle but it was fairly easy to learn, I hopped right onto it and drove around the neighborhood after watching some YouTube videos. Definitely would recommend taking a course beforehand or getting a cheap used bike because I dropped it the first week. The Ducati service shop took care of my damage in a timely fashion and had me back on riding within a day or so. I purchase my helmet from here too, which they gave me a good deal for along with the bike.read more
      Saud Masud
      02:56 19 Jan 20
      I came all the way down from Toronto to look at the Ducati Streetfighter V4S launch and it was absolutely worth the... drive! The launch was absolutely amazing! The dealership and the service is absolutely amazing! Well worth the 4+ hour long drive.read more
      Dustin Darke
      11:46 20 Sep 19
      I recently purchased a new bike from here and have now dealt with at least half the the staff & owner in a variety of... transactions. I also used to have a M900 where I had some parts/service history here from a few years back. Charlie, Kevin, Morgan, Chris, and Connor have all been very helpful, proactive, and knowledgeable. I know there is additional staff to thank here for contributing to a well run organization- but haven’t met them yet! I’ve taken three days off work this week just to rack up some miles and it’s time to hit the road again.... Thanks everyone for the great bike and service!read more
      Jason Mulawa
      22:32 06 Aug 19
      Huge thanks to guys I’m proud to be friends with at Ducati Detroit. If anyone is looking for a bike, these guys are... absolute professionals and I wouldn’t trust my bike to anyone else. The customer service is second to none! Come see Charlie, Connor, and Kevin and they will help you get that adrenaline fix you’re looking for!read more
      Jill Brueckheimer
      20:22 01 Aug 19
      My husband and I visited Ducati Detroit to explore purchasing a used Monster M696 to compliment our current bikes. ... Charlie Knoll was very knowledgeable and helpful. His encouragement to test ride distinctly different models gave us insight into several Ducati riding experiences. We ended up purchasing the 696, then returned to purchase a Scrambler as well. We used Charlie as a sounding board and with his feedback, decided to buy another Monster (instead of the Scrambler). My husbands ride home confirmed the new M797 was the right choice. We have a small issue with our M696 which Charlie willingly and quickly organized resolution. We are impressed with the energy and enthusiasm of all the employees of Ducati Detroit. They gave use a great purchase experience.read more
      Geoffrey Joseph
      02:14 28 Jul 19
      I have now purchased 3 motorcycles, a couple helmets,and some gear from Ducati Detroit over the last 2 and a half... years. I truly believe that Charlie, Kevin, Connor and the rest of the Ducati Detroit staff are the best in the world. I have purchased motorcycles in the past, 4 wheelers, side by sides from many other dealerships and none of them hold a candle to the service, professionalism, and respect you get from the staff at Ducati Detroit. Everyone that works here treats you like family, this is the best dealership, service center, and staff in the world :). Thanks again to the entire team!!read more
      Matt Sachdeva
      19:37 10 Jul 19
      Charlie is awesome, this place is great. I will highly recommend this dealership for your motorcycle needs. I would... suggest you to ignore the bad reviews and walk in yourself to experience the Italian miracle machine and wonderful management. There is no reason for this place to be not recommended highly. I have been shopping around but have found this place acing in all segments of customer service.read more
      Jerry Kottickal
      01:56 05 Jul 19
      Purchased a 2019 Monster 821. The entire process was so smooth. I worked with Charles, he was very patient and super... knowledgeable about the motorcycle as well as the purchasing process. My whole paperwork process went very smooth. The entire staff was super warm and friendly. Even during the test drive they explained me all my questions and made me understand the technical aspects. The entire facility has class and some fancy motorcycles. They have a Desmosedicci RR, I mean that’s a motogp bike ! again, great experience. I would say even if you don’t have a endorsement, go to the shop enjoy the machines, talk with the staff... it will be a good experience!read more
      C. S887
      02:28 28 Jun 19
      Took time to help explain to me how to adjust my chain , every time I am there they follow up to see if I am still... enjoying the bike. You guys are doing a great job and are basically the only dealership car or bike that I have a positive experience withread more
      Allen Brown
      12:56 26 Jun 19
      Pay attention to your paperwork folks...they will ‘pack’ you if you let them (sorry 650ib they got you!!) They live off... their reputation as ‘the place to go’ for a ducati in the US. But in all honesty...you can and will get a better deal (like I did) from your local dealer. I got my dream bike just the way I wanted it, for the price I wanted...at Coleman Powersports.read more
      Anthony Hott
      21:37 12 Jun 19
      I bought a 2016 Panigale with 3k mi from Kevin at a steal and I love the bike. These guy are very friendly and also... take care of anything you need. I have been having a little bit of trouble with my paperwork because I ordered it out of state and this is my first vehicle but Charles has been guiding me through this process since day one and has been very cooperative and patient with me even though they are very busy regularly. I will tell you that you'll know when their busy, but they are still very friendly and cooperative. I love my bike and I have already put about 5k miles on it ing about 2 months and it's great and still makes me smile. I have never had to wait long for someone to answer the phone and I can say these guys are better then every other dealership that I've been to because they are nice, they listen to what you say, they help with what you need help with, and they have great quality pre-owned bikes. I don't know about you but that's hard to come by we either get screwed or treated like garbage or even both like at Iron Pony but here, I don't see games, I see my next bike. I haven't been inside but I have had many interactions with them.read more
      Abhishek Pathri
      16:08 06 Jun 19
      Nice place for bike gear, would love to own a Ducati someday and Kevin is an asset to the company, great guy !
      Chris Knight
      03:07 21 May 19
      Charlie and his team of professionals continue to exceed their mission statement of delivering “a customer experience... comparable to the products it sells…The best in the world.”I bought my 2nd Ducati in 2015, 3rd in 2016 and recently picked up the new Panigale V4 R, all from DD. Every time I walk in the shop I feel like family and that DD is it’s own unique brand that only Charlie and his team could bring to North America. A brand so unique and popular, they are sought out by many customers from around the world. If you want a Ducati, you are at the right place to get your own Ducati Detroit! Thanks Charlie, Kevin, Aleah and Connor, Ducati Detroit will always be my brand.read more
      Michael Yoksich
      17:12 28 Apr 19
      Kevin, Charlie and the team at Ducati Detroit made my purchase of a Ducati Monster 1200 S feel like an initiation into... a private club. From my first contact to driving away from the dealership I felt as if my happiness was their ultimate goal. The attention to detail in every aspect of the motorcycle selection and proper setup was taken care of with expertise . I bought a new Jacket and helmet and they let me leave my old stuff in their back room till I could come back and pick it up. Unfortunately I left my keys to my company car in the Jacket and didn’t realize it till I was home. I left a message on their shop phone and got a text at 6:30 am Sunday. Charlie had run up to the shop got my keys and left them where I could find them. Sometimes you’ll be referred to as brother in conversations but these guys make that term real. I sell Cadillacs for a living and we survive on the ability to make a Cadillac purchase experience special. Ducati Detroit made my purchase experience truly amazing. If you have a passion for fine Italian Art visit Ducati Detroitread more
      yash kumar
      17:42 23 Apr 19
      I'd a annual service on my motorcycle couple of weeks ago. The people are friendly and especially Cornor in service is... nice and very helpful.read more
      lucas hopper
      04:52 23 Apr 19
      First of all I Think everyone in the store are very friendly people, Charlie has helped me out and Connor in service... was very helpful and honest. Having that being said, I think they are mostly there to make money. My first visit I test rode a few bikes. Which seemed to annoy them.. I was letting a bike warm up (1299) and One of the employees came out and kind of scolded me and said I shouldn't let it just sit and run. (even though it was a completely cold bike). My second visit I went in to buy some accessories. I chose my part and went to order the part. One of the employees went to the back and ended up finding the part I was looking for. AWESOME but after I left I looked at the bag which had a used sticker on it with a marked down price ( I was charged full price). The parts were slightly scratched and it had stock bolts inside which ended up not fitting and I had to use one of my own bolts.I think these guys judge based on your age and looks and try to pull what they can. Very well considering not going back hereread more
      mike rafferty
      21:50 08 Apr 19
      Great place. From now on all my sport bikes come from here
      Veronica Altemus
      12:16 05 Apr 19
      Charlie Knoll and his team at Ducati Detroit made my purchasing experience fun, easy and informative. From the moment I... walked into the dealership all the way through finalizing signatures, they were engaging and attentive. It is clear that they are passionate about motorcycles and growing the motorcycle community here in Detroit. He invited my friends and I to a ladies night that was so much fun, he helped arrange a test drive in Dallas while I was working to help confirm my choice, and in every way went above/beyond. Charlie answered every question I threw his way over the course of this process, and boy did I ask a lot! The only surprise thrown my way during the process was an unveiling of my gorgeous 2019 x diavel s. (Pretty sure the prettiest xdiavel in Michigan.)Kudos to an amazing team - from the ladies at the front desk, to the mechanics in service and of course Charlie and Kevin. There is no doubt in my mind, the rest of my Ducati's will come from Charlie and the Ducati Detroit team.read more
      Todd Sorgatz
      15:47 09 Feb 19
      Ducati Detroit sets the gold standard for motorcycle dealerships. Customers are made to feel like much more than... customers...more like a part of the Ducati family. Problems sometimes happen with anything mechanical but they are handled with a speed and professionalism. This dealership is a game changer...I only wish my car dealer was half as good.read more
      Claire Meeks
      00:20 24 Jan 19
      Beautiful store, friendly associates, emphasis on sales less inventory for chemicals, parts, ect, saw aftermarket parts... on bikes off the floor if you are looking for that great.Edit: I thought your store was awesome! Like you said, I got a tee shirt. I want my reviews to be helpful. If someone was looking to buy a bike then I would say for sure that's the place. If they wanted materials for their own maintenance based on space allotment I would say probably low selection Nothing wrong with that!read more
      Matthew Lewis
      15:18 10 Jan 19
      Had an awesome experience with Charlie Knoll and his team at Ducati Detroit. Couldn't be happier with the purchase and... help that I received. From the thorough overview and information of the motorcycle itself, all the way down to the fair trade-in price and help with finding an insurer. Another thing I want to add, is this was quite possibly the quickest financing and paperwork scenario I've ever been in and that, in itself, is amazing. I will be back to purchase another bike in the near future!! Please do not hesitate visiting this dealership, the second you go in you are greeted with a friendly welcome. Ducati Detroit knows what they are doing!!!read more
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